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Customer Reviews

  • 5 stars
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    1
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Shelby Ward
See My Zillow Profile
(43 ratings)
5 out of 5 based on 43 ratings.
33 user reviews.

I found Shelby to be honest, hardworking, and very helpful to me through the whole process. She always told me her opinion when asked, but allowed me to decide what was right for me, which I really appreciated. I would definitely recommend working with her.

Natosha Pike

Shelby was excellent to work with! From virtual walk throughs, great feedback, and great communication, she made it the process of uprooting and relocating better than expected. She knows the area, listened to our wants/wished, and delivered!

Misty Dunning

She is the greatest realtor I have ever worked with. I recommend her to whomever ask me about a home for sale. I would use her again.

Chris Marshall

Shelby was an amazing individual to work with. Very personable and knowledgeable, and very flexible with her schedule. We saw only one house with her and she was great with advice on securing the deal. Very satisfied.

Eric Graves

We recently purchased a home in Greenville with Shelby acting as our buyer agent. She was there through each step, always ready to answer a question or track something down. She knows the area well, has a lot of contacts and connections, and always acted with our best interest in mind. When it came time for the closing, there were some last minute blocking issues. But Shelby worked through them and made sure everything worked out just fine. We were glad we worked with her.

Dane

We loved working with Shelby, She's like part of our family now. Always available to answer any and all questions even on the weekends. She's honest and hard working, and was always looking for exactly what we wanted not just what she could sell us. We would choose her again in a second if we ever decide to sell and buy a different house.

Jay

Working with Shelby was great. She was extremely supportive and got the answers to all my questions quickly. I'd definitely recommend her.

Thomas Byrnes

We had a very good experience with Shelby. She was very attentive to our needs. She helped us with any questions we had and was very responsive when we called or messaged her. I would highly recommend her if you are looking to buy or sell your home.

Dawn

Amazingly knowledgeable, dedicated and tenacious! Would buy/sell a house with her again in a heartbeat!

Stephen Branch | Home Seller & Home Buyer

Shelby was quite helpful, and kind as she helped me look for a home.

Derek Getz | Home Buyer

We hired Shelby to sell my father-in-law's house. She's very easy going and personable. Working with her was great. We live 2 hrs from there, so it was a bit of a challenge. She pretty much took care of everything. There were a few things that needed to be done, and she had contacts that could do the work for a reasonable price. She kept us informed of everything by either a text message or by email. The entire process was pretty much painless. If we were to need a realtor in that area again we would chose Shelby.

Melanie Votaw | Home Seller

Shelby is one of the greatest most kind hearted people I have had the pleasure of meeting. She’s is more than just a helping realtor on so many levels she makes you feel like you are family. I would not trade her for anything under the sun and would go through buying a house process with her any day.

Justice Floyd

Shelby was fantastic!!! She was extremely helpful in all areas of the sale of my father's home and especially given the circumstances with me living out of the state. She is highly recommended!

Jason Smith | Home Seller

Shelby was hands down most professional and helpful real estate agent I ever worked with. Three weeks looking at houses, morning, noon and night. Her knowledge of area, market was impressive. I was able to find a beautiful home and extra lot. Shelby was a pleasure to work with and made process virtual stress free! Highly recommend her and appreciate everything!"

Mike Dan | Home Buyer

Shelby is the most respectful and enjoyable agent to deal with. She knows her stuff and is extremely accommodating. My experience was wonderful. She worked with me every step of the way to successfully secure the home I had been looking for. I will not hesitate to use Shelby on my future endeavors.

Kanden Clemmer | Home Buyer

I was very impressed with Shelby's mixture of professionlism and congeniality. She was literally able to meet us at hosues in a matter of minutes. I realize that no agent can do that all the time, but, she makes it look easy. Coming from someone who worked as a realtor associate years ago I know how tired you can be when evening comes. She literally spent her evening hours with us... and didn't scream or tear her hair out! LOL Shelby made us feel as though we had been close friends for years! Need a house? She's got you! Selling a house? I highly recommend her!

Judy Richardson Brewer | Home Buyer

My aunt is a very successful small business owner and she is very picky about who she uses and trusts when it comes to anything money related. When I wanted to put a house on the market, my aunt highly recommended Shelby Ward. If my aunt suggested Shelby, it was a easy choice for me to make and I called Shelby right away. We met at he property and she explained the process to me and we agreed on a sale price for the house. She was very professional and her great personality put me at ease, making my experience so much more enjoyable and relaxing. After being on the market for only five days, I had an offer on the house, which I accepted. The home inspection identified some problems which required professional repairs. I lived 45 minutes away from the property and the commute to meet with potential contractors would have been exhausting to say the least. Shelby stepped up and told me she would find three separate contractors, get quotes for the repairs from each of them and forward them to me for my review. True to her word, she was able to complete this huge task in a reasonable amount of time and forward them to me via email. Not only did she save me travel time and missed days from work, she also saved me a lot of aggravation. In addition, the contractor I chose was very reliable and completed the job on time. Once everything was complete, Shelby set up a closing date which fit into my busy schedule and she met me there to ensure all of my questions were answered and the process went smoothly. If you want a realtor who is very proactive, professional , works hard ,knows her job well and is a person of their word, Shelby Ward is the person you should call. My experience was definitely a five star experience! I would use Shelby Ward again and again and again without any hesitation. Thank you Shelby for your hard work, your integrity and most of all your dedication to me as a client. You are wonderful!!!

Kevin Fraizer | Home Buyer

Shelby was excellent in helping us find our first home! She was patient and honest with us during the process!

Alexis Romero | Home Buyer

My aunt is a very successful small business owner and she is very picky about who she uses and trusts when it comes to anything money related. When I wanted to put a house on the market, my aunt highly recommended Shelby Ward. If my aunt suggested Shelby, it was a easy choice for me to make and I called Shelby right away. We met at he property and she explained the process to me and we agreed on a sale price for the house. She was very professional and her great personality put me at ease, making my experience so much more enjoyable and relaxing. After being on the market for only five days, I had an offer on the house, which I accepted. The home inspection identified some problems which required professional repairs. I lived 45 minutes away from the property and the commute to meet with potential contractors would have been exhausting to say the least. Shelby stepped up and told me she would find three separate contractors, get quotes for the repairs from each of them and forward them to me for my review. True to her word, she was able to complete this huge task in a reasonable amount of time and forward them to me via email. Not only did she save me travel time and missed days from work, she also saved me a lot of aggravation. In addition, the contractor I chose was very reliable and completed the job on time. Once everything was complete, Shelby set up a closing date which fit into my busy schedule and she met me there to ensure all of my questions were answered and the process went smoothly. If you want a realtor who is very proactive, professional , works hard ,knows her job well and is a person of their word, Shelby Ward is the person you should call. My experience was definitely a five star experience! I would use Shelby Ward again and again and again without any hesitation. Thank you Shelby for your hard work, your integrity and most of all your dedication to me as a client. You are wonderful!!!

Kevin Frazier | Home Seller

SHELBY was the best realtor, she was always willing to help with whatever was needed. Her return calls and information was on spot every time. I would absolutely hire her for future needs in real estate. Every time something got crazy she was right there anytime of the day to put a fix on it. And let me also mention her great smile and funny warm personality. Thanks so much SHELBY. CINDY AND FREDDIE

Cindy

I would like to Thank You for your help and all your efforts to help me find a home. You are a wonderful person as well as a good agent. I would be glad to reccommend you.

Robert Clements | Home Buyer

Shelby Ward did a wonderful Job under some very unusual conditions. Circumstances arose that required almost immediate occupancy of a property by members of my family. And I was not able to be in the area to help them. She showed them a house which met all of our requirements and concluded the purchase with me through e-mail and telephone all the way to closing. She kept me totally up to date with each phase of the transaction, while showing my family members every courtesy and consideration. Her efforts are much appreciated by all of us and I would not hesitate to recommend her.

Patricia Johns | Home Buyer

Shelby stuck with me for months until I found the house I wanted. Definitely 5 stars!

Wesley Cash | Home Buyer

Shelby did an excellent job in helping me prepare my home for sale. She had a realtor open house and received some great recommendations. We spent time making the necessary changes and this was so beneficial in the sale of my home. I was going to drop the price but she talked me out of it and said to wait a little longer. Thank goodness I did because I received full asking price with no contingencies! I would highly recommend Shelby as a Realtor!

Tina | Home Seller

Shelby was great. She never hesitated to show any house I was interested in. If I have future inquiries I will definitely go to Shelby.

Karen Kinder | Home Buyer

She helped us finding the perfect home after several months of looking she is very friendly and had a lot of patience with us!!

Zulema Monjes | Home Buyer

Shelby is a wonderful person and great Realtor. She goes above and beyond to help you sell or buy property. I would recommend her to my friends and family.

Cindy Roadcap

Shelby is a customer service person all the way. She cares about the quality of the service she gives you, that she will go above and beyond what is necessary to help you make the Buy or sell go as smoothly as possible. She is a phone call or an email away 24 seven days a week. I would call that excellent customer service.

Diane Ricketson

When we contacted Shelby Ward our house had been with a previous Realtor for over 6 months and had not sold or had any offers. We switched over to Old Dominion Realty. Shelby had our house under contract within 4 months and showed us numerous houses in the Staunton and Waynesboro area until we found the perfect house for us. She guided us threw the entire selling and purchasing process. Shelby is very professional and friendly and we consider her not just a Realtor but a friend and would recommend her services to everyone.

James Kennedy | Home Seller & Home Buyer

Shelby was a joy to work with! She has a very pleasant and fun personality. She is a fair and trustworthy realtor. I am thankful she was working for us. She knows the business well and kept us informed of all the details and changes. She choose the proper market price for our home which in turn gave us a quick sale. I would recommend Shelby to anyone as their realtor and have done so already. Thank you Shelby!!

Doug Sheffer | Home Seller

Very favorable positive experience during my house search/subsequent purchase. Shelby was readily available to show me property I may have interest in and always patient with me until I did finally find the 'one' place that it all clicked. I highly recommend her as an agent to work with.

Jerry Caul | Home Buyer

Shelby was on the ball the entire time. She sold my house at a very unpopular time and got the price I needed to be able to move! My house was on the market a little over a month. She kept me optimistic the entire process and made it very easy with everything. She did most of the work. Never worked with a person like that! She's not only a great realtor but a great person. Don't be surprised if you become friends during and after the whole process is finished. Highly recommend her to anybody!

Justin Dimitt | Home Seller

Shelby has been so helpful in the whole process of first selling our house, and now finding us a new home. She has kept us in the loop through everything and has been such a positive influence throughout the whole process. I'm so glad we've had Shelby working for us!

Jessica Stephenson | Home Seller

We were so happy with her, She was honest and she cared more about what we wanted then what she could have sold us, sent us every listing that became available and she did show us every house that we wanted to look at and made herself available when we needed her to. Even called her on weekends with questions. I wish more realtors were like her so down to earth. I would choose her again in a second!!

Shelby was very nice and helpful throughout the process, and she was very good about getting back to me when I had questions. Even though the first couple of places we looked at didn't work out, I'm glad I stuck with it.

Helped make the seemingly impossible, possible. Great knowledge of the Augusta area. Great communication and awesome to work with. Would not hesitate to use her again.

Shelby worked with us and found us the exact house we had been looking for. She was very knowledgeable on the process and made us feel like we had known each other for years. Hands down the best realtor wouldn’t buy from anyone else.

Shelby Ward was the best person to work with in the home buying process. She was always there at all times of the day everyday no matter if it was for something big or small. She goes out of her way on everything she does to make sure you have the best experience possible and to make things go as smooth and fast as possible I highly recommend if your looking for someone easy going and feels like family to put your money with Shelby because she will not disappoint you.

We hired Shelby to sell my father-in-law's house. We live 2 hrs from there, so it was a bit challenging. We found her to be very personable and easy to work with. She made the entire process pretty painless. There was some work to be done, and she had contacts that could do what was needed for a reasonable price. She kept us informed of everything by either a text message or by email. If we were to need a realtor in that area, we would chose Shelby.

Shelby was the hardest working and most amazing realtor I have ever worked with! Always available and full of local advice and guidance on bidding. Thanks Shelby!

Shelby is the most respectful and enjoyable agent to deal with. She knows her stuff and is extremely accommodating. My experience was wonderful. She worked with me every step of the way to successfully secure the home I had been looking for. I will not hesitate to use Shelby on my future endeavors.

Shelby knows the area and was always available when we came to town house-hunting. She was quick to tune in to our likes, dislikes, and price range. Very easy-going and a great personality! Because of Shelby's persistence, we were able to purchase our wonderful house. We felt that we had someone who was willing to answer questions about the town resources and she was calming and encouraging when the lender we chose dropped the ball. She is patient and loads of fun! I have recommended her several times to others and will continue to do so.

Shelby was of tremendous help for me and my family. We were on a very short time frame and she was able to locate and negotiate a very acceptable property for us. Given a typical purchasing situation, I’m sure she will meet your every expectation with excellent service.

Disclaimer: All information deemed reliable but not guaranteed. All properties are subject to prior sale, change or withdrawal. Neither listing broker(s) or information provider(s) shall be responsible for any typographical errors, misinformation, misprints and shall be held totally harmless. Listing(s) information is provided for consumers personal, non-commercial use and may not be used for any purpose other than to identify prospective properties consumers may be interested in purchasing. Information on this site was last updated 02/06/2023. The listing information on this page last changed on 02/06/2023. The data relating to real estate for sale on this website comes in part from the Internet Data Exchange program of CAAR MLS (last updated Mon 02/06/2023 8:25:25 AM EST) or MRIS MLS (last updated Tue 09/18/2018 11:24:48 PM EST) or Staunton MLS (last updated Mon 02/06/2023 7:10:32 AM EST) or CVRMLS (last updated Mon 02/06/2023 8:32:37 AM EST) or HRAR MLS (last updated Mon 02/06/2023 8:32:46 AM EST) or Roanoke Valley MLs (last updated Mon 02/06/2023 8:32:30 AM EST) or Rockbridge, Lexington, Buena Vista MLS (last updated Sun 02/05/2023 4:00:01 PM EST) or Bright MLS (last updated Mon 02/06/2023 8:13:02 AM EST). Real estate listings held by brokerage firms other than Old Dominion Realty may be marked with the Internet Data Exchange logo and detailed information about those properties will include the name of the listing broker(s) when required by the MLS. All rights reserved. --

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